Shipping Policy

Last Updated: [04/2025]

1. Shipping Methods & Delivery Times

We offer FREE standard shipping on all orders within the United Kingdom.

• Processing Time: 1–2 business days (excluding weekends/holidays).

• Delivery Time: 3–6 business days after dispatch.

• Carrier: Royal Mail or other trusted couriers.

• 4 GMT

2. Shipping Destinations

We currently ship only to UK addresses. For international shipping inquiries, contact us at Support@moonfezstore.com.

3. Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with:

• A tracking number (if applicable).

• Estimated delivery date.

4. Delays & Issues

While we strive for on-time delivery, delays may occur due to:

• High carrier volume (e.g., holidays).

• Incorrect/insufficient shipping address.

• Unforeseen circumstances (e.g., extreme weather).

If your order is delayed, contact us for assistance.

5. Returns & Refunds

• See our Return Policy for details.

• Shipping costs for returns are the customer’s responsibility unless the item is faulty.

6. Contact Us

For shipping questions or urgent requests:
📧 Email: Support@moonfezstore.com
📞 Phone: +44 20 8194 8232