Billing Terms & Conditions

Last Updated: [04/2025]

1. Accepted Payment Methods

We accept:

• Credit/Debit Cards (Visa, Mastercard, American Express)

• PayPal

2. Payment Authorization

• By placing an order, you authorize us to charge the full amount to your selected payment method

• For subscription/recurring products: You authorize automatic recurring charges until cancellation

3. Pricing & Currency

• All prices are in GBP (£) and include VAT where applicable

• We reserve the right to correct pricing errors (even after order confirmation)

4. Billing Disputes

• Disputed charges may result in order cancellation

• For billing issues, contact us before disputing with your bank to avoid account suspension

5. Failed Payments

If your payment fails:

• You'll receive an email notification to update payment details

• Orders unpaid after 48 hours will be automatically cancelled

6. Refund Processing

• Refunds are issued to the original payment method within 5-10 business days

• Bank processing times may vary (PayPal refunds typically appear fastest)

7. Subscription Services

(If applicable)

• Recurring charges will continue until you cancel

• Cancellation requests must be submitted at least 3 business days before next billing cycle

8. Fraud Prevention

We may:

• Request additional verification for large orders

• Cancel orders that fail our fraud checks

9. Data Security

• Payment details are processed through PCI-DSS compliant gateways (Stripe/PayPal)

• We never store full credit card numbers on our servers

10. Contact Us

For billing inquiries:
📧 Email: Billing@moonfezstore.com
📞 Phone: +44 20 8194 8232 (Mon-Fri 9AM-5PM GMT)