Payment Policy

Last Updated: [04/2025]

Accepted Payment Methods

We accept the following secure payment options:

• Credit/Debit Cards: Visa, Mastercard, American Express

• PayPal: Secure payments via your PayPal account

• Apple Pay/Google Pay: For faster checkout

Payment Security

• All transactions are encrypted using SSL technology.

• We do not store your full card details on our servers.

• Payments are processed through PCI-DSS compliant gateways (PayPal & Stripe).

When Will My Card Be Charged?

• Your payment method will be charged immediately upon order confirmation.

Failed Payments

If your payment fails:

1. Check your card details/billing address are correct

2. Ensure sufficient funds are available

3. Contact your bank if declines persist

4. You’ll receive an email notification to retry payment

Currency & Pricing

• All prices are in GBP (£) and include VAT where applicable.

• International customers: Your bank may apply conversion fees.

Refunds

• Refunds are processed to your original payment method within 5-10 business days after return approval.

• PayPal refunds may appear faster than card refunds (depends on your bank).

Contact Us

For payment-related questions:
📧 Email: Support@moonfezstore.com
📞 Phone: +44 20 8194 8232