Our Guarantee

Your Satisfaction is Our Promise

At Moonfez Store, we stand behind every product we sell. If you're not completely satisfied, we'll make it right.

What We Guarantee:

✅ Quality Products – Carefully curated home & garden items that meet high standards
✅ Accurate Descriptions – Products match what you see online (with real photos)
✅ Safe Shopping – 100% secure payments & data protection
✅ Hassle-Free Support – Friendly UK-based customer service

Our Policies Backing This Guarantee:

🔹 30-Day Returns – Change your mind? Return most unused items within 30 days
🔹 Free UK Shipping – On all orders with 3-6 day delivery
🔹 Price Promise – Found it cheaper elsewhere? Contact us - we'll try to match
🔹 Damage Protection – Faulty items replaced immediately (just send photos)

How to Make a Claim:

Contact us within 30 days at Support@moonfezstore.com
Provide your order number and details
We'll respond with solutions within 24 hours (Mon-Fri)

Exceptions:

Customized/made-to-order items
Products damaged after delivery due to misuse
Normal wear & tear

Why Trust Us?

283 Edgware Rd, London NW9 6NB, UK • Company Reg: [Your Number] • VAT: [Your Number]

We treat every customer like family - that's the Moonfez difference!